Stock and Availability

All products are subject to availability.  While every effort will be made to display accurate stock information, there may be times were stock is depleted after an order has been purchased. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, subscribe to our newsletter to receive updated information on new products and events.

  • We reserve the right to limit purchase quantities, supply only one part of an order or to divide orders for delivery.
    • Any items, prices, and services featured on www.sidikai.es are subject to change at any time and without notice.

What size should I use?

Sizes may be based on the Italian or International sizing system. Find below a table with the different sizing systems.

If an item happens to run small or large to size, it will be identified in the item description.

I own a retail store and would like to carry Sidikai products.

Great to hear! Please e-mail us at sidikai@sidikai.es with the name of your store along with the location, website, brands carried and any other important information and we will happily get back to you as soon as possible.

Need help with all the sustainable fashion "big words"? Here is a glossary with all you need to know.

Slow Fashion

The term Slow Fashion relates to multiple approaches to purchasing or owning clothing and fashion such as: rejecting the Fast Fashion industry (mass-produced clothing), purchasing Fair Trade and locally made products, buying second hand or vintage garments, choosing ethically made clothing or with sustainable fabrics, choosing garments that will last longer and are of higher quality, DIY fashion and buying fewer clothes less often to slow the rate of fashion consumption.

Fast Fashion

Fast Fashion is a description of most modern high street approaches to fashion. It describes the speed of transferring trends as quickly as possible from the catwalks to the high street stores. The speed of changing trends leads to the need to produce lots of garments quickly and cheaply. It inevitably leads to a mass-production of garments and a wasteful attitude to fashion consumption as items are neglected as soon as new ones come in to the store. The Fast Fashion industry has been connected to using factories with bad working conditions for workers and choosing cheap and un-sustainable fabrics that can cause damage to the environment. The quality of garments is reduced as the retailers compete with lower prices to appeal to mainstream consumers.

Sustainable Fashion / Eco Fashion / Ethical Fashion

Sustainable fashion, also know as eco fashion or ethical fashion, is part of the growing trend for sustainability and sustainable design. It is a process in which considerations for ethical and environmental impacts are made in order to reduce the potential impact on the planet and other human beings from creating and manufacturing a product. The goal of sustainable fashion is to be a part of a system that can be supported indefinitely in terms of environmentalism and social responsibility. Sustainable fashion aims to produce garments using fabrics that are sourced sustainably, produced within an ethical process and will last thanks to a higher quality. The entire cycle of a garment from its design to potential uses and lifespan is considered to fulfill a sustainable approach in order for it to be classified as sustainable fashion.

Conscious Consumer

A conscious consumer is someone who is aware of the negative effects of purchasing items that are not produced sustainably or ethically. For this reason they choose to purchase items that adhere to certain guidelines of sustainability and avoid contributing to mass production and wasteful or harmful manufacture processes.

Fair Trade / Fairtrade Certified

Fair Trade is an organised social movement started with the intention of unifying and moderating sustainable and ethical manufacturing. Their main goal is to help developing countries to achieve better trading conditions and adopt sustainable processes. Fair Trade relates mostly to commodities and their export to other countries for trading. These are typically produced in developing countries such as Africa, Brazil and India and shipped for consumption in domestic markets. The commodities can be either food or base fabrics such as, coffee, tea, sugar, cotton and precious metals. In reference to fashion, for a garment or a fabric to be Fairtrade Certified it must meet certain criteria in its production and trading costs. The production of the fabric must involve fair pay for workers, be harvested and produced in a sustainable manner and be given a fair trading price. This does result in many Fair Trade products having a slightly higher price but the extra cost goes back to support the workers and countries of its origin.

Transeasonal

Fashion and clothing that fit a timeless appeal and style. They do not follow trends but are transcendent of seasons. These are garments that with last longer and save money for the customers due to the classic design and attractive style.

Small Scale Production

By reducing the amount of garments produced in each line the retailer is ensuring the garments produced are worn and not discard, or wasted. The aim of small scale production is to fit demand and not waste resources with mass-production. It also ensures the garments are unique for the wearer and wont be seen repeatedly on other people.

Global Organic Textile Standard (GOTS)

GOTS is the standard by which fabrics and textiles are approved of being made from organic fibres. Only textiles made of at least 70% organic fibres can be granted as GOTS certified.

Carbon Footprint

A Carbon Footprint is the quantity measure of greenhouse gases that a human emits directly or indirectly through its actions. This includes manufacturing processes, transport, purchases of items that in manufacture have produced greenhouse gasses and the in take of food and amenity sources.

Environmentally Friendly / Eco Friendly / Green

The term ‘environmentally friendly’ relates to goods and services that inflict little or no harm to ecosystems or the environment.

Environmentally Friendly Fabrics

Environmentally friendly fabrics are produced from sustainably grown crops and also use processes that reduce the carbon footprint during its manufacture.

 

Up-Cycling

A form of recycling. Up-cycling involves re-using a material that is purposeless or waste and re-purposing it for a material of a higher quality and better environmental value. For example, using waste plastics to create a fabric to be used for furniture of clothing.

Organic

Organic relates to any produce made from an organic form that does not allow the use of pesticides, herbicides or genetically modified seeds.

OE Certified Cotton

OE standards are the benchmark for quality assurance of organic cotton and certifies that the content of the cotton fabric has come from an organic cotton source.

Lyocell / Tencel

Tencel is a natural man made fibre also referred to a Lyocell. Tencel is made from wool pulp from sustainable tree farms. The production process is based on s closed loop solvent spinning that recovers or decomposes all solvents and emissions. Tencel has been budded the fabric of the future thanks to its eco-friendly and economical production process.

Leather (Up-Cycled)

Up-cycled leather is leather goods that are repurposed. Parts or the entirety of the old leather product can be used again for another purpose reducing the need to produce fresh leather pelts.

Dyes (Natural)

Natural dyes are coloured compounds that are sourced from natural resources. No chemical additives are needed to create the coloured dyes.

Dyes (Low Impact)

Low-impact dyes are dyes that have been classified as eco-friendly. Generally speaking this means they contain not harmful toxins or mordants and requires less rinsing and have a high absorption rate which reduces the amount of water waste.

Water Based Inks

Water based inks are used for screen-printing. They do not contain PVC and phthalates that can be harmful to the environment and those working with them. Water based inks do not require solvents to clean printing screens as they residue can be removed with water.

 

source: http://www.cossac.co.uk/pages/eco-dictionary

How do I buy your products?

1. Navigate through the different sections of the website.

2. View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition, and price.

3. Select an item and add it to your cart. You can then choose to continue shopping or to process order.

4. If you wish to continue shopping, repeat the process.

5. If you wish to process the order complete and verify your billing address, shipping address and the products in your cart.

6. Select a payment method.

7. Confirm the order.

8. You will receive an email confirming your order, if you haven’t got it please check your spam.

What does the price include?

Prices displayed on this website are quoted in Euros (€). Also, please note that your on-screen transaction total reflects taxes but errors may occur as we are shipping to different countries around the world.

We do our best to ensure that all prices are accurate. Should there be a pricing error for your order, we will give you the option to reconfirm your order at the correct price or cancel your order.  If we are unable to contact you, we will cancel the order.

What if I want to modify or cancel an order?

Once an order has been placed, you are unable to add items to that existing order. If you would like to order an additional item, please place a separate order through our online shop site.

You are able to cancel your order before it is picked up by courier. If you would like to cancel your order, please contact us immediately at sidikai@sidikai.es with your cancellation request and order number.

What payment methods can I use?

We offer the following payment methods: Visa, MasterCard and PayPal.

Why can my credit card be refused?

Your credit card may be refused for any of the following reasons:
– The card may have expired. Check that your card is still valid.
– You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
– You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
– You control a country or a map of a non-authorized.

Is it safe to use my credit card in this website?

Yes, the data are transmitted in encrypted form. The system will contact the bank corresponding to the card so as to enable the buyer to authorize the purchase. Following confirmation of the bank, the debit is made. Otherwise, the order will be canceled.

Can I order tax-free?

No, as Tax Free only applies to products bought in store and which you transport.

Does Sidikai ship internationally?

For the moment orders are only available for some European countries. We are working to add more shipment locations so don’t worry, we will get to wherever you are in no time. In the meantime, we recommend to subscribe to our newsletter to be the first to get our updates and scoops.

How long does it take from payment to doorstep?

Regular products and ready-to-ship one-of-a-kind items can be delivered in 2-5 business days, maybe longer depending on the country of reception.

Made-To-Order and modified/personalized products take longer as manufacturing will begin on the day the order is received. Expect delivery in 12-15 business days.

Please check the product page of the item(s) you’re interested in for specific information.

Sidikai isn’t responsible for delays that may occur to our deliveries due to weather conditions or circumstances we cannot control. Be aware that shipping times are estimates and not guaranteed by Sidikai.

What if I need an urgent delivery?

Depending on product type and availability it could be eligible for urgent delivery if needed. Let us know via email to sidikai@sidikai.es and we will try our best to accommodate your needs.

Urgent deliveries carry an additional cost.

Can I receive an order to a country that is not yet available?

We don’t ship beyond the territories detailed in our website, however, don’t hesitate to let us know and we will try our best to accommodate your needs.

Deliveries to generally not available countries carry an additional cost.

How do I return a product?

The User, as consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from such purchase within 14 calendar days as long as the article has not received customizations or special modifications for the User, or has been produced under the model “Made-To-Order” so expressed in the product description on the Website.

This withdrawal period shall expire 14 calendar days from the day on which the User or a third party authorised by the User, other than the carrier, acquired material possession of the goods acquired on the SIDIKAI Website or in the event that the goods making up his order are delivered separately, 14 calendar days from the day that the User or a third party authorized by the User, other than the carrier, acquired material possession of the last of those goods making up the same purchase order, or in the case of a service contract, 14 calendar days from the day of conclusion of the contract.

To exercise this right of withdrawal, the User must notify its decision to SIDIKAI via email contact sidikai@sidikai.es, expressing clearly and unequivocally through the Model withdrawal form linked on this page below, which is its intention to withdraw from the purchase contract, the specific product and order number issued via email by SIDIKAI at the time of purchase.

To comply with the withdrawal period, it is sufficient that the communication that unequivocally expresses the decision to withdraw is sent before the expiration of the corresponding period.

In case of withdrawal, SIDIKAI will reimburse the User all payments received, not including shipping costs without any undue delay and, in any case, no later than 14 calendar days from the date on which SIDIKAI receives the product to return, or from the date of notification of withdrawal for services or non-physical products.

SIDIKAI will reimburse the User using the same payment method used by the User to carry out the initial purchase transaction. This refund will not generate any additional cost to the User.

The User can return or send the products to SIDIKAI at:

SIDIKAI, S.L.
Calle Salamanca, 11, Bajo.
28020, MADRID
Email: sidikai@sidikai.es

It shall do so without undue delay and, in any event, no later than 14 calendar days from the date on which SIDIKAI was informed of the withdrawal decision.
The User recognizes to know that he will have to assume the direct cost of return (transport, delivery) of the goods, if one is incurred. In addition, it will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

The User acknowledges knowing that there are exceptions to the right of withdrawal. By way of example, and not exhaustively, this would be the case of: personalised products; products that may deteriorate or expire quickly; music or video CDs/DVDs without their packaging, as sealed in the factory; products that for reasons of hygiene or health are sealed and have been unsealed after delivery.

In the same sense, the provision of a service that the User could contract in this Web Site is governed, since this same Law establishes that the right of withdrawal will not be attended by the Users when the provision of the service has been completely executed, or when it has begun, with the express consent of the consumer and user and with the acknowledgement on his part that he is aware that, once the contract has been completely executed by SIDIKAI, he will have lost his right of withdrawal.

In any case, no refund will be made if the product has been used beyond the mere opening of it, products that are not in the same condition in which they were delivered or have suffered any damage after delivery.
Also, the products must be returned using or including all their original packaging, instructions and other documents that may accompany them, plus a copy of the purchase invoice.
In the following link you can download the Withdrawal Form Model:
https://sidikai.es/FORMULARIO-DE-DESISTIMIENTO.pdf

Return of defective products or shipping error
These are all those cases in which the User considers that, at the time of delivery, the product does not conform to the provisions of the contract or purchase order, and therefore, should contact SIDIKAI immediately and let you know the existing disagreement (defect / error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).

The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable time, whether the refund or, if appropriate, the replacement of the same.
The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days of the date on which we send an email confirming that the refund or replacement of the non-conforming item.

The amount paid for products that are returned because of a defect, when actually exists, will be refunded in full, including delivery costs and costs that may have incurred the user to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.
In any case, will always be to the rights recognized in the legislation in force at any time for the User, as consumer and user.

How do refunds work?

Once the return has been approved (the items have to comply with the Return Conditions stated above) you will receive a confirmation email indicating that the refund will be paid via the same means used to make your purchase within a maximum of 14 days. Remember that payments to your credit card always depend on your bank/building society.

What should I do if the refund is incorrect?

Contact us at sidikai@sidikai.es and we will solve the problem as quickly as possible.

Can I exchange a product?

Please send us an email at sidikai@sidikai.es to review your particular case.

How can I contact Customer Service?

Our customer service is available from 9.30 am to 2 pm and 3 pm to 5.30 pm Monday to Friday (except public holidays).

Customer Service is reachable by email in sidikai@sidikai.es

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