Stock and Availability

All products are subject to availability.  While every effort will be made to display accurate stock information, there may be times where stock is depleted after an order has been purchased. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, subscribe to our newsletter to receive updated information on new products and events.

  • We reserve the right to limit purchase quantities, supply only one part of an order or to divide orders for delivery.
  • Any items, prices, and services featured on Maiyet.com are subject to change at any time and without notice.

What size should I use?

Sizes may be based on the Italian or International sizing system. Find below a table with the different sizing systems.

If an item happens to run small or large to size, it will be identified in the item description.

I own a retail store and would like to carry Sidikai products.

Great to hear! Please e-mail us at sidikai@sidikai.es with the name of your store along with the location, website, brands carried and any other important information and we will happily get back to you as soon as possible.

Need help with all the sustainable fashion "big words"? Here is a glossary with all you need to know.

Slow Fashion

The term Slow Fashion relates to multiple approaches to purchasing or owning clothing and fashion such as: rejecting the Fast Fashion industry (mass-produced clothing), purchasing Fair Trade and locally made products, buying second hand or vintage garments, choosing ethically made clothing or with sustainable fabrics, choosing garments that will last longer and are of higher quality, DIY fashion and buying fewer clothes less often to slow the rate of fashion consumption.

Fast Fashion

Fast Fashion is a description of most modern high street approaches to fashion. It describes the speed of transferring trends as quickly as possible from the catwalks to the high street stores. The speed of changing trends leads to the need to produce lots of garments quickly and cheaply. It inevitably leads to a mass-production of garments and a wasteful attitude to fashion consumption as items are neglected as soon as new ones come in to the store. The Fast Fashion industry has been connected to using factories with bad working conditions for workers and choosing cheap and un-sustainable fabrics that can cause damage to the environment. The quality of garments is reduced as the retailers compete with lower prices to appeal to mainstream consumers.

Sustainable Fashion / Eco Fashion / Ethical Fashion

Sustainable fashion, also know as eco fashion or ethical fashion, is part of the growing trend for sustainability and sustainable design. It is a process in which considerations for ethical and environmental impacts are made in order to reduce the potential impact on the planet and other human beings from creating and manufacturing a product. The goal of sustainable fashion is to be a part of a system that can be supported indefinitely in terms of environmentalism and social responsibility. Sustainable fashion aims to produce garments using fabrics that are sourced sustainably, produced within an ethical process and will last thanks to a higher quality. The entire cycle of a garment from its design to potential uses and lifespan is considered to fulfill a sustainable approach in order for it to be classified as sustainable fashion.

Conscious Consumer

A conscious consumer is someone who is aware of the negative effects of purchasing items that are not produced sustainably or ethically. For this reason they choose to purchase items that adhere to certain guidelines of sustainability and avoid contributing to mass production and wasteful or harmful manufacture processes.

Fair Trade / Fairtrade Certified

Fair Trade is an organised social movement started with the intention of unifying and moderating sustainable and ethical manufacturing. Their main goal is to help developing countries to achieve better trading conditions and adopt sustainable processes. Fair Trade relates mostly to commodities and their export to other countries for trading. These are typically produced in developing countries such as Africa, Brazil and India and shipped for consumption in domestic markets. The commodities can be either food or base fabrics such as, coffee, tea, sugar, cotton and precious metals. In reference to fashion, for a garment or a fabric to be Fairtrade Certified it must meet certain criteria in its production and trading costs. The production of the fabric must involve fair pay for workers, be harvested and produced in a sustainable manner and be given a fair trading price. This does result in many Fair Trade products having a slightly higher price but the extra cost goes back to support the workers and countries of its origin.

Transeasonal

Fashion and clothing that fit a timeless appeal and style. They do not follow trends but are transcendent of seasons. These are garments that with last longer and save money for the customers due to the classic design and attractive style.

Small Scale Production

By reducing the amount of garments produced in each line the retailer is ensuring the garments produced are worn and not discard, or wasted. The aim of small scale production is to fit demand and not waste resources with mass-production. It also ensures the garments are unique for the wearer and wont be seen repeatedly on other people.

Global Organic Textile Standard (GOTS)

GOTS is the standard by which fabrics and textiles are approved of being made from organic fibres. Only textiles made of at least 70% organic fibres can be granted as GOTS certified.

Carbon Footprint

A Carbon Footprint is the quantity measure of greenhouse gases that a human emits directly or indirectly through its actions. This includes manufacturing processes, transport, purchases of items that in manufacture have produced greenhouse gasses and the in take of food and amenity sources.

Environmentally Friendly / Eco Friendly / Green

The term ‘environmentally friendly’ relates to goods and services that inflict little or no harm to ecosystems or the environment.

Environmentally Friendly Fabrics

Environmentally friendly fabrics are produced from sustainably grown crops and also use processes that reduce the carbon footprint during its manufacture.

 

Up-Cycling

A form of recycling. Up-cycling involves re-using a material that is purposeless or waste and re-purposing it for a material of a higher quality and better environmental value. For example, using waste plastics to create a fabric to be used for furniture of clothing.

Organic

Organic relates to any produce made from an organic form that does not allow the use of pesticides, herbicides or genetically modified seeds.

OE Certified Cotton

OE standards are the benchmark for quality assurance of organic cotton and certifies that the content of the cotton fabric has come from an organic cotton source.

Lyocell / Tencel

Tencel is a natural man made fibre also referred to a Lyocell. Tencel is made from wool pulp from sustainable tree farms. The production process is based on s closed loop solvent spinning that recovers or decomposes all solvents and emissions. Tencel has been budded the fabric of the future thanks to its eco-friendly and economical production process.

Leather (Up-Cycled)

Up-cycled leather is leather goods that are repurposed. Parts or the entirety of the old leather product can be used again for another purpose reducing the need to produce fresh leather pelts.

Dyes (Natural)

Natural dyes are coloured compounds that are sourced from natural resources. No chemical additives are needed to create the coloured dyes.

Dyes (Low Impact)

Low-impact dyes are dyes that have been classified as eco-friendly. Generally speaking this means they contain not harmful toxins or mordants and requires less rinsing and have a high absorption rate which reduces the amount of water waste.

Water Based Inks

Water based inks are used for screen-printing. They do not contain PVC and phthalates that can be harmful to the environment and those working with them. Water based inks do not require solvents to clean printing screens as they residue can be removed with water.

 

source: http://www.cossac.co.uk/pages/eco-dictionary

How do I buy your products?

1. Choose the section (Studio, Basics…).

2. View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition, and price.

3. Select an item and add it to your cart. You can then choose to continue shopping or to process order.

4. If you wish to continue shopping, repeat the process.

5. If you wish to process the order complete and verify your billing address, shipping address and the products in your cart.

6. Select a payment method: Visa, Visa Electron, MasterCard, American Express, PayPal…

7. Confirm the order.

8. You will receive an email confirming your order, if you haven’t got it please check your spam.

What does the price include?

Prices displayed on the Maiyet website are quoted in US Dollars. Also, please note that your on-screen transaction total reflects taxes but errors may occur as we are shipping to different countries around the world.

We do our best to ensure that all prices are accurate. Should there be a pricing error for your order, we will give you the option to reconfirm your order at the correct price or cancel your order.  If we are unable to contact you, we will cancel the order.

Please note that your on-screen transaction total reflects taxes but errors may occur as we are shipping to different countries around the world. Shipping costs are also included unless indicated otherwise.

What if I want to modify or cancel an order?

Once an order has been placed, you are unable to add items to that existing order. If you would like to order an additional item, please place a separate order through our online shop site.

You are able to cancel your order within 24 hours of purchase. If you would like to cancel your order, please contact us immediately at sidikai@sidikai.es with your cancellation request and order number.

What payment methods can I use?

We offer the following payment methods: Visa, MasterCard and PayPal.

Why can my credit card be refused?

Your credit card may be refused for any of the following reasons:
– The card may have expired. Check that your card is still valid.
– You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
– You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
– You control a country or a map of a non-authorized.

Is it safe to use my credit card in this website?

Yes, the data are transmitted in encrypted form. The system will contact the bank corresponding to the card so as to enable the buyer to authorize the purchase. Following confirmation of the bank, the debit is made. Otherwise, the order will be canceled.

Can I order tax-free?

No, as Tax Free only applies to products bought in store and which you transport.

Does Sidikai ship internationally?

For the moment orders are only available for some European countries. We are working to add more shipment locations so don’t worry, we will get to wherever you are in no time. In the meantime, we recommend to subscribe to our newsletter to be the first to get our updates and scoops.

How long does it take from payment to doorstep?

Most of our items are made to order and making will begin on the day your order is received. Expect delivery in 12-15 business days.

In addition to our regular portfolio of products we might have one-of-a-kind “Backdoor” items available for our subscribers only. Those products can be delivered in 2-5 business days.

Please check the product page of the item(s) you’re interested in for more detailed information.

Sidikai isn’t responsible for delays that may occur to our deliveries due to weather conditions or circumstances we cannot control. Be aware that shipping times are estimates and not guaranteed by Sidikai.

What if I need an urgent delivery?

As you know, our products are made to order and take a few days to be made, however, let us know and we will try our best to ship it as soon as possible.

Urgent deliveries carry an additional cost.

Can I receive an order to a country that is not yet available?

Don’t hesitate to tell us and we will try to make an exception.

How do I return a product?

Returns and refunds are subject to the following conditions:

  • You are entitled to an exchange/return within 10 days of your purchase if  faulty or if it does not correspond with its description.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete the return, we require the invoice or proof of purchase to be placed in the package.
  • Sidikais is not responsible for the shipping costs of the return.
  • Once received in our office, we will inspect the goods and decide whether to issue a refund or repair the goods.
  • If the item is repairable and client agrees on this option we will proceed to make the repairs and send over to client when finished. Costs of sending product once repaired are payed by Sidikai.
  • If you receive a refund, the cost of shipping will be deducted from your refund. Once the refund has been approved (the items have to comply with the Return Conditions stated above) we will send a confirmation email.
  • The refund will be paid via the same means used to make your purchase within a maximum of 30 days. Payments to credit cards always depend on bank/building society.
  • Customers can contact the carrier of their choice by requesting a track and trace option and a counter-signature as proof of receipt and ship the parcel ( No Royal mail) to the Return address:
  • Sidikai – Calle del Rosario, 15, 28005, Madrid, España.
  • Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

How do refunds work?

Once the return has been approved (the items have to comply with the Return Conditions stated above) you will receive a confirmation email indicating that the refund will be paid via the same means used to make your purchase within a maximum of 30 days. Remember that payments to your credit card always depend on your bank/building society.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

What should I do if the refund is incorrect?

Contact our Customer Service and we will solve the problem as quickly as possible.

Can I exchange a product?

We only exchange items if they are defective or damaged. If you have a defective or damaged item and would like to exchange it for the same item, please send us an email at sidikai@sidikai.es.

How can I contact Customer Service?

Our customer service is available from 9.30 am to 2 pm and 3 pm to 5.30 pm Monday to Friday (except public holidays).

Customer Service is reachable by email in sidikai@sidikai.es

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